Kala Kamdjoug, Jean Robert; Bawack, Ransome Epie; … - In: Business Process Management Journal 26 (2020) 6, pp. 1577-1597
Purpose: The purpose of this paper is to propose an enterprise resource planning (ERP) implementation model based on the agency theory and the Delone and McLean information systems (IS) success model. This paper answers two major research questions: (i) how does client–consultant interaction...