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1
Less is more! : a pathway to consumer's transcendence
Duong, Trang Thi-Thuy
;
Ngo, Liem Viet
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253537
Saved in:
2
Toward a theory of corporate apology : mechanisms, contingencies, and strategies
Shao, Wei
;
Moffett, Jordan W.
;
Quach, Sara
; …
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3418-3452
Persistent link: https://www.econbiz.de/10013457447
Saved in:
3
When do-good meets empathy and mindfulness
Thi Nguyet Que Nguyen
;
Ngo, Liem Viet
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 22-29
Persistent link: https://www.econbiz.de/10012114111
Saved in:
4
Unfair customer reviews : third-party perceptions and managerial responses
Surachartkumtonkun, Jiraporn
;
Grace, Debra
;
Ross, Mitchell
- In:
Journal of business research : JBR
132
(
2021
),
pp. 631-640
Persistent link: https://www.econbiz.de/10012581646
Saved in:
5
Relationships among actors within the sharing economy : meta-analytics review
Barari, Mojtaba
;
Paul, Justin
;
Ross, Mitchell
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209285
Saved in:
6
Negative and positive customer shopping experience in an online context
Barari, Mojtaba
;
Ross, Mitchell
;
Surachartkumtonkun, …
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171916
Saved in:
7
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
Saved in:
8
Utilising machine learning to investigate actor engagement in the sharing economy from a cross-cultural perspective
Barari, Mojtaba
;
Ross, Mitchell
;
Quach, Sara
; …
- In:
International marketing review
40
(
2023
)
6
,
pp. 1409-1431
Persistent link: https://www.econbiz.de/10014470381
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9
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
10
Transcending boundaries for the next new normal : editorial
Ngo, Liem Viet
- In:
Australasian marketing journal : AMJ ; official journal …
30
(
2022
)
1
,
pp. 1-2
Persistent link: https://www.econbiz.de/10012698459
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