Purpose: The purpose of this paper is to examine the influence of perceived CSR and its influence on customer satisfaction and loyalty in the hotel industry. Design/methodology/approach: Personal surveys of hotel guests were carried out in three metropolitan cities of India. The survey resulted...

Purpose: This study aims to examine the relationship between board diversity and quality of corporate social responsibility (QCSR) disclosure. Design/methodology/approach: The study estimates seven dimensions of board diversity including age, gender, nation, ethnicity, educational level,...

Purpose: The purpose of this study is to examine the relationship between trade, foreign direct investment (FDI) and income inequality for Commonwealth of Independent States (CIS), using annual data from 1990 to 2016. The study attempts to answer a critical question: does openness affect income...

Purpose: The purpose of this paper is to examine how banks’ level of corporate social responsibility (CSR) engagement influences consumers’ electronic word-of-mouth (eWOM) on Facebook. Furthermore, this study examines the mediating role of consumer identification with a company (C-C...

Purpose: The purpose of this study is to assess the mediating role of brand trust and commitment in the relationship of brand engagement and brand experience with brand loyalty in the online service context. Design/methodology/approach: To achieve the study’s objective, 414 users of virtual...