Purpose: This paper aims to introduce a web-based pilot system for minimizing the ripple effect (i.e. spreading of the negative impact of an exceptional event along the supply chain from its original position) caused by operational risks in the context of make-to-order supply chains....

Purpose: This paper aims to explore the influence of information technology (IT) capability (i.e. IT exploration and exploitation) on service innovation and ultimately financial performance in manufacturing firms. Moreover, this paper examines the contingent role of cross-functional integration...

In today's supply networks, characterised by increased complexity and uncertainty, fast flow of information and decisions across the supply network is fundamental for improving efficiency and customer service in the global market. In such a complex, dynamic environment, the overall performance...