Yousafzai, Shumaila; Yani‐de‐Soriano, Mirella - In: International Journal of Bank Marketing 30 (2012) 1, pp. 60-81
Purpose – The purpose of this paper is to deepen our understanding of customers' actual internet banking behaviour by combining the construct of technology readiness with the technology acceptance model and demographics, such as age and gender, into one integrated framework....