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"Running is my boyfriend" : consumers' relationships with activities
Mickelsson, Karl-Jacob - In: The journal of services marketing 31 (2017) 1, pp. 24-33
Persistent link: https://www.econbiz.de/10011615630
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Time and organization studies
Holt, Robin; Johnsen, Rasmus - In: Organization studies : an international … 40 (2019) 10, pp. 1557-1572
Persistent link: https://www.econbiz.de/10012137114
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Sports events and interaction among spectators : examining antecedents of spectators' value creation
Koenig-Lewis, Nicole; Asaad, Yousra; Palmer, Adrian - In: European Sport management quarterly : ESMQ 18 (2018) 2, pp. 193-215
Persistent link: https://www.econbiz.de/10011890882
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IoT-commerce : opportunities for customers through an affordance lens
Bayer, Sarah; Gimpel, Henner; Rau, Daniel - In: Electronic markets : EM ; the international journal of … 31 (2021) 1, pp. 27-50
Persistent link: https://www.econbiz.de/10012547924
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Omnichannel retailing : the role of situational involvement in facilitating consumer experiences
Hsia, Tzyh-Lih; Wu, Jen-Her; Xu, Xiaoyu; Li, Qi; Peng, … - In: Information & management : the internat. journal of … 57 (2020) 8, pp. 1-14
Persistent link: https://www.econbiz.de/10012418450
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Understanding communal and individual customer experiences in group-oriented event tourism : an activity theory perspective
Carlson, Jamie; Rahman, Mohammad Mafizur; Rosenberger, … - In: Journal of marketing management : MM 32 (2016) 9/10, pp. 900-925
Persistent link: https://www.econbiz.de/10011612533
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Theory and practice of value co-creation in B2B systems
Kohtamäki, Marko; Rajala, Risto - In: Industrial marketing management : the international … 56 (2016), pp. 4-13
Persistent link: https://www.econbiz.de/10011531217
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Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca; Seo, Yuri; Kemper, Joya - In: Tourism management : research, policies, practice 73 (2019), pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
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The score is not the music : integrating experience and practice perspectives on calue co-creation in collective consumption contexts
Kelleher, Carol; Wilson, Hugh; MacDonald, Emma K.; … - In: Journal of service research 22 (2019) 2, pp. 120-138
Persistent link: https://www.econbiz.de/10012005802
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Customer activity in service
Mickelsson, Karl-Jacob - In: Journal of Service Management 24 (2013) 5, pp. 534-552
Purpose – Customer activity in service has mainly been understood within the boundaries of interactions with service providers. This paper goes beyond this view to focus on the customer's independent activity, of which interaction is only a part. Moreover, the concept of customer activity...
Persistent link: https://www.econbiz.de/10014894585