Purpose – The overall purpose of this study was to develop an understanding of the mediating effect of organizational reputation on service recommendation and customer loyalty. Design/methodology/approach – Four models were developed that were variations of the American Customer Satisfaction...

Purpose – The purpose of this paper is to construct and propose a definition for intangibles derived from the resource‐based view (RBV) of the firm for use in academic research and practical applications. Design/methodology/approach – Intangibles are defined as a subset of corporate...

Purpose – The purpose of this paper is to introduce the IC Rating™ approach as a management consulting approach to measure intellectual capital and to report on the implementation and experience in one case study firm. Design/methodology/approach – The paper describes the IC Rating™...

Purpose – This paper aims to look at the three areas of corporate governance, intellectual capital and strategic business valuation from the perspective of a long‐term value investor. Design/methodology/approach – The paper begins by briefly laying out the investment tenets of a...

Purpose – The purpose of this paper is to determine the extent to which Canadian companies have embraced value‐based management (VBM) methods, identify the characteristics of these companies and of the executives responsible for the introduction of VBM in their organisations and assess the...

Purpose – The purpose of this paper is to show how Sarbanes‐Oxley is motivating corporate boards to bring heightened scrutiny for all aspects of the acquisition process, including valuation. This paper examines how in addition to the high‐tech M&A strategic objective, the decision on the...

Purpose – The purpose of this paper is to propose a new measure for organization health. It is proposed that the Donohue tripartite paradigm model can be used to pierce the veneer of the satisficing account to identify the moral appraisal stakeholders have made of corporate strategies based on...

Purpose – The purpose of this paper is to describe how the goal of quantum leap breakthrough performance in acquisitions is to enable readers to achieve an unprecedented leap in performance as a result of major acquisitions. Design/methodology/approach – This requires first, establishing...

Purpose – The purpose of this paper is to link two key disciplines in finance and science in a way which is representative of the many challenges in the development of the knowledge economy. However, the valuation of intangibles remains a contentious issue in finance....