The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry
Year of publication: |
2007
|
---|---|
Authors: | Bontis, Nick ; Booker, Lorne D. ; Serenko, Alexander |
Other Persons: | Wakefield, Patricia (ed.) |
Published in: |
Management Decision. - Emerald Group Publishing Limited, ISSN 1758-6070, ZDB-ID 2023018-7. - Vol. 45.2007, 9, p. 1426-1445
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Customer loyalty | Banking |
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