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Quality in a Multinational IT Services Company

Koenigsberger, John G. - In: Training for Quality 2 (1994) 2, pp. 36-40

The information technology industry is gradually coming to realize that it is not immune from the commercial pressures which, traditionally, have been the major drivers towards quality products and services. But the pressures differ from one type of operation to another, from one part of an...

Persistent link: https://www.econbiz.de/10015028404

BS 5750 – A Logical Step

Conway, Tony - In: The TQM Magazine 6 (1994) 5, pp. 38-40

flexible ways of working. Although it is as yet too early to assess long‐term benefits, looks at some of the early signs that …

Persistent link: https://www.econbiz.de/10015033374

ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies

Heras, Iñaki; Casadesús, Martí; Dick, Gavin P.M. - In: Managerial Auditing Journal 17 (2002) 1/2, pp. 72-78

wide‐spread belief in the business benefits of ISO 9000 accreditation. However, failure to realise business performance …

Persistent link: https://www.econbiz.de/10014928707

Leadership performance in Greek enterprises using the EQA framework

Lipovatz, D. - In: The TQM Magazine 10 (1998) 3, pp. 194-203

Leadership effectiveness is considered to be a key factor for the implementation of TQM. Although companies worldwide are increasingly adopting TQM, Greek companies have not taken major steps towards this concept. Research was organised by the Chemical Engineering Department of the NTU Athens in...

Persistent link: https://www.econbiz.de/10015033589

People management: where is the evidence of best practice? Part I

Hamzah, A.; Zairi, M. - In: Training for Quality 4 (1996) 2, pp. 19-24

. Benchmarks five winners of prestigious quality awards using secondary data derived from award submission documents. Makes use of …

Persistent link: https://www.econbiz.de/10015028351

Multi‐attribute analysis of ISO 9000 registration using AHP

Crowe, Thomas J.; Noble, James S.; Machimada, Jeevan S. - In: International Journal of Quality & Reliability Management 15 (1998) 2, pp. 205-222

dedication and effort. Investment in such a project calls for detailed analysis and justification. This research paper proposes a … multi‐attribute analysis and justification model based on the analytical hierarchy process (AHP) for implementing the ISO …

Persistent link: https://www.econbiz.de/10014801211

Should Activity‐based Costing be Considered as the Costing Method of Choice for Total Quality Organizations?

Letza, Steve R.; Gadd, Ken - In: The TQM Magazine 6 (1994) 5, pp. 57-63

Managers of contemporary organizations are continually examining modern management techniques with a view to adopting best management practices and thus gain competitive advantage. The danger is that managers will adopt a functional stance and consider only narrowly defined management techniques...

Persistent link: https://www.econbiz.de/10015033369

Factors influencing firm propensity for ISO 9001 withdrawal : evidence on decertification tendency and antecedents

Ferreira, Luís M. F. R.; Cândido, Carlos J. F. - In: International journal of production economics 233 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012495608

Determinants of expected performance after ISO 9001 certification withdrawal

Cândido, Carlos J. F.; Ferreira, Luís M. F. R. - In: Total quality management & business excellence 33 (2022) 15, pp. 1691-1717

Persistent link: https://www.econbiz.de/10013482806

ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received

Jones, Robert; Arndt, Guenter; Kustin, Richard - In: International Journal of Quality & Reliability Management 14 (1997) 7, pp. 650-660

between a company’s initial motivation for seeking certification (QCert) and its perception of the benefits it has received …; and, second, the impact of time on perceptions of benefits received. Companies which sought QCert because of an externally …. Additionally, no evidence was found that longer‐certified companies experience more benefits than recently‐certified companies …

Persistent link: https://www.econbiz.de/10014801135

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