A dynamic approach to introduce competency frameworks: application to the IT & systems management domain / Alfonso Urquiza Echavarren -- Project managers' competence identification / Heli Aramo-Immonen ... [et al.] -- The determinants of information technology wages / Jing ("Jim") Quan ... [et...

This book is a comprehensive, international collection of research into the field of knowledge management. It includes an in-depth knowledge base on concepts, applications, and processes relevant to the successful management of knowledge assets.

Customer knowledge is becoming the new competitive asset in e-business that enables companies to serve each customer in his or her preferred way, and to nurture profitable and durable customer relationships. As companies grow and interact with more and more customers through increasingly diverse...