"This book provides original research on all aspects of service science, service management, service engineering, and …Service quality evaluation method for community-based software outsourcing process / Shu Liu ... [et al.] -- Creating … -- Customers as innovators in senior service markets: an examination of innovation potential and characteristics / Lea Hennala …

"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the … strategic and tactical value provided by effective service management"--Provided by publisher. …. Applying organizational theories to realize adaptive IT governance and service management / Andrew Dowse, Edward Lewis -- 19 …

aktueller – wie z. B. Co-Creation, Service-Ökosysteme und Engagement Platforms – und traditioneller Themen – wie z. B …