Showing 1 - 10 of 52
We utilize a unique database from a large legal services provider to examine how service quality responds to the firm's available capacity and workload, and to the nature of the firm-client relationship. We develop empirical measures of both the (internal) level of resources available to the...
Persistent link: https://www.econbiz.de/10011262890
This paper presents an industry equilibrium model where firms can choose to engage in corporate social responsibility (CSR) activities. We model CSR activities as an investment in customer loyalty and show that CSR decreases systematic risk and increases firm value. These effects are stronger...
Persistent link: https://www.econbiz.de/10011083749
In 1984, the world was shocked at the scale of a famine in Ethiopia that caused over half a million deaths, making it …
Persistent link: https://www.econbiz.de/10011084497
This paper aims to show that culture is an important determinant of the effectiveness of formal democratic institutions, such as elections. We collect new data to document the presence of voluntary and social organizations and the history of electoral reforms in Chinese villages. We use the...
Persistent link: https://www.econbiz.de/10011213313
with a low level of trust in government institutions and recognition of high and rising levels of corruption. The findings …
Persistent link: https://www.econbiz.de/10008506841
choose with whom within their group they want to play a trust game. Participants observe of each other age, gender …. Participants tend to trust those they trusted before and who trusted them. We do not find evidence of regional discrimination per …
Persistent link: https://www.econbiz.de/10008468504
implement a control strategy, which consists of low effort discretion and little or no rent-sharing, or they implement a trust … control strategy prevails, while the possibility of screening renders the trust strategy profitable. The introduction of … competition substantially fosters the trust strategy, reduces market segmentation, and leads to large welfare gains for both …
Persistent link: https://www.econbiz.de/10008468606
This chapter reviews the recent debate about the role of social capital in economics. We argue that all the difficulties this concept has encountered in economics are due to a vague and excessively broad definition. For this reason, we restrict social capital to the set of values and beliefs...
Persistent link: https://www.econbiz.de/10008468690
A vast literature has investigated the relationship between trust and aggregate economic performance. We investigate … the relationship between individual trust and individual economic performance. We find that individual income is hump …-shaped in a measure of intensity of trust beliefs available in the European Social Survey. We show that heterogeneity of trust …
Persistent link: https://www.econbiz.de/10008528520
This paper documents a strong positive relationship between individual reported trust levels (obtained from the US … firms). This correlation is robust to the inclusion of all of the previously studied determinants of individual trust, e … competitiveness makes respondents approximately five percent more likely to answer the canonical trust question with a "usually trust …
Persistent link: https://www.econbiz.de/10004973968