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~institution:"Center for Service Excellence"
~source:"econis"
~subject:"Customer satisfaction"
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Servicequalität in internen und externen Kunden-Lieferanten-Beziehungen : Antezedenzien und Effekte in einer modifizierten Service-Profit Chain
Langmann, Kristin
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Center for Service Excellence
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2018
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1. Auflage
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