Customers are the ones who make or break a firm. It has become of utmost importance for today’s organizations to understand the true value of customers.

The discipline of ergonomics studies the interaction between man and the designed technical and organizational environment. In product ergonomics, this knowledge is used to develop user-friendly products and in production ergonomics to design human-friendly (production) processes. Beside social...

This is a monograph that presents both a comprehensive literature review and original research results on the diffusion and the implications of e-business technologies. The diffusion of e-business technologies among firms is regarded as part of the ongoing process of technological change and...