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Customers are the ones who make or break a firm. It has become of utmost importance for today’s organizations to understand the true value of customers.
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The discipline of ergonomics studies the interaction between man and the designed technical and organizational environment. In product ergonomics, this knowledge is used to develop user-friendly products and in production ergonomics to design human-friendly (production) processes. Beside social...
Persistent link: https://www.econbiz.de/10005412886
This is a monograph that presents both a comprehensive literature review and original research results on the diffusion and the implications of e-business technologies. The diffusion of e-business technologies among firms is regarded as part of the ongoing process of technological change and...
Persistent link: https://www.econbiz.de/10005555995
THE DEVELOPMENT SOCIAL RELATIONSHIP IN OUR TIMES IMPOSE A GROWING IMPORTANCE TO 'TRUST' AS A RESOURCE BETWEEN PERSONAL RELATIONSHIP AS BETWEEN PERSONS AND COMPLEX SOCIAL SYSTEM. THE MAIN FEATURE OF MODERNITY IN SOCIAL CONNECTIONS IS GIVEN BY THE SPREAD OF A 'TIME/SPACE' DISTANCE. THE INCREASING...
Persistent link: https://www.econbiz.de/10005126102
The purpose of the study is to examine significant attributes of customers for explaining the level of confidence … the satisfaction and confidence of customers across FSFs. Results indicate that: core, tangible and relational attributes …’ confidence and convenience functions had a reliability of 92 to 94 percent while the value function had a reliability of 74 …
Persistent link: https://www.econbiz.de/10005134909