book is the key to mastering the art of service orchestration in the realm of sports. It dissects each operational level of … address the exigencies of sports service management. Interdisciplinary in scope, this book is an invaluable resource for …

field.' - Valarie Zeithaml, UNC Kenan-Flagler Business School, US. The Handbook of Service Marketing Research brings … together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service … contacts, product and pricing, digital service marketing, rethinking the marketing function, and service for society. This book …

service productivity and innovation, and call for a conceptual re-working of the ways in which these are measured. They also …

of innovation derived from a characteristics-based approach -- 4. The organization of innovation and the characteristics …

"If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book … of service design, discussing materials as a means to study what service design is and could be. Exploring the contours … and foundations of the field, this innovative book redefines the material and opens with an investigation of how service …

Contents: Introduction: the aim and structure of the book -- 1. Language and organization -- 2. The discourse of … vast field of organizational discourse analysis, the approach that studies organization as a linguistic phenomenon, and …

: Macmillan. -- Caves, R. (1998), 'Industrial Organization and New Findings on the Turnover and Mobility of Firms', Journal of … in Germany', Journal of Economic Behavior and Organization, 45, 339-59. -- Lehmann, E.E. and J. Weigand (2000), 'Does the …