This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains...

pt. I. Services and innovation : conceptual and analytical frameworks -- pt. II. The nature of innovation in services : sectoral analyses and case studies -- pt. III. Organisational and strategic patterns for service innovation -- pt. IV. Innovation in services and through services : impact...

"If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to...

"This timely book argues that the overcrowding of national parks in the United States represents a social problem in need of public sector action and a policy solution, as no systematic means to address this problem has been implemented either nationally or on a park-by-park basis. Throughout...

1. Regulatory impact assessment : an overview -- 2. Current trends in the process and methods of regulatory impact assessment : mainstreaming RIA into policy processes -- 3. Indicators of regulatory quality -- 4. Measuring RIA quality and performance -- 5. Better regulation and impact assessment...

Introduction / Colin Robinson -- 1. Beyond regulation / Stephen Littlechild -- Comment / Colin Robinson -- 2. Ronald coase and the spectrum question / Thomas W. Hazlett -- Comment / Leonard Waverman -- 3. European energy liberalisation : progress and problems / Jorge Vasconcelos -- Comment /...

Building on Oliver Williamson's original analysis, the contributors introduce new ideas, different perspectives and provide tools for better understanding changes in the approach to regulation, the reform of public utilities, and the complex problems of governance. They draw largely upon a...

Does decentralization enhance service delivery and poverty reduction? Drawing on cutting edge research, expert contributors address this fundamental question facing policy-makers in developing as well as advanced countries. This timely book builds upon insights on the recent developments in the...

Worldwide, postal and delivery economics has attracted considerable interest. Numerous questions have arisen, including the role of regulation, funding the Universal Service Obligation, postal reform in Europe, Asia and North America, the future of national postal operators, demand and pricing...

This research collection illustrates the wide range of methodologies and methods available for the evaluation of public programs. All these methods address the benefits of the programs and most compare the benefits to costs, but the types of benefits and their measures vary greatly across the...