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~institution:"Erasmus Research Institute of Management"
~subject:"Dienstleistungsqualität"
~type_genre:"Arbeitspapier"
~type_genre:"Hochschulschrift"
~type_genre:"Konferenzbeitrag"
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Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
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