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~institution:"Erasmus Research Institute of Management"
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Innovation management
5
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Erasmus Research Institute of Management
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IGI Global
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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ERIM report series research in management
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ECONIS (ZBW)
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Mystery shopping : in-depth
measurement
of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
2
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
3
Airline
revenue management with shifting capacity
Pak, Kevin
(
contributor
);
Dekker, Rommert
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001844725
Saved in:
4
Account managers creation of social capital : communal and instrumental investments and performance implications
Verbeke, Willem J. M. I.
;
Belschak, Frank
;
Wuyts, Stefan
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001921528
Saved in:
5
Airline
revenue management : an overview of OR techniques 1982 - 2001
Pak, Kevin
(
contributor
);
Piersma, Nanda
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001639403
Saved in:
6
The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
7
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
8
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
9
ISO 9000 series certification over time : What have we learnt?
Wielen, Ton van der
(
contributor
);
Brown, Alan
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658833
Saved in:
10
High performance work systems : "Research on Research" and the stability of factors over time
Boselie, Paul
(
contributor
);
Wiele, Ton van der
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001678770
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