Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Year of publication: |
June 2016
|
---|---|
Authors: | Thongchai Jeeradist ; Natcha Thawesaengskulthai ; Thanawan Sangsuwan |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 53.2016, p. 131-139
|
Subject: | Airline image | Airline services | Airline safety | Service quality measurement (SQM) | SERVQUAL | The Kano model | TRIZ | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Luftverkehr | Air transport | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Luftverkehrssicherheit | Aviation safety | Passagierluftverkehr | Air passenger transport | Qualitätsmanagement | Quality management | Kundenservice | Customer service |
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