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~institution:"Erasmus Research Institute of Management"
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Consumer behaviour
7
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Customer satisfaction
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Kundenzufriedenheit
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Verhoef, Peter C.
6
Franses, Philip Hans
4
Donkers, Bas
2
Langerak, Fred
2
Verlegh, Peeter W. J.
2
Wiele, Ton van der
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Boselie, Paul
1
Brito, Marisa P. de
1
Bruggen, Gerrit H. van
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1
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1
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1
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1
Dolfsma, Wilfred
1
Farndale, Elaine
1
Flapper, Simme D. P.
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Fleuren, H. A.
1
Hanssens, Dominique M.
1
Hesselink, Martijn
1
Hesselink, Martijn Willem
1
Hoesel, Stan van
1
Jong, Martijn de
1
Koster, René de
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Krackhardt, David
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Loef, Joost
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Morales, Dolores Romero
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Paauwe, Jaap
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Sloot, Laurens M.
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1
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1
Vroomen, Björn
1
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1
Wierenga, Berend
1
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Erasmus Research Institute of Management
National Bureau of Economic Research
643
Springer Fachmedien Wiesbaden
221
OECD
70
IGI Global
55
Verlag Dr. Kovač
53
Books on Demand GmbH <Norderstedt>
47
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
44
American Marketing Association
41
International Energy Agency
41
Edward Elgar Publishing
29
European Association of Agricultural Economists - EAAE
29
Information Resources Management Association
27
Institut für Demoskopie Allensbach
26
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23
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21
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20
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20
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19
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18
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18
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17
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16
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16
University of Western Sydney
15
Europäische Kommission / Statistisches Amt
14
Haufe-Lexware GmbH & Co. KG
14
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14
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13
Shaker Verlag
13
Bundesverband der Deutschen Volksbanken und Raiffeisenbanken
12
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
12
Fördergesellschaft Marketing an der Universität Augsburg
12
Gottlieb-Duttweiler-Institut für Wirtschaftliche und Soziale Studien <Rüschlikon>
12
Springer International Publishing
12
College of Business
11
Deutschland / Statistisches Bundesamt
11
Europäische Kommission / Gemeinsame Forschungsstelle
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ERIM report series research in management
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ECONIS (ZBW)
19
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1
Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
2
The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
3
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
4
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
5
Factory gate pricing : an analysis of the Dutch retail distribution
le Blanc, H. M.
;
Cruijssen, F.
;
Fleuren, H. A.
;
Koster, …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002188567
Saved in:
6
Web-based organizing in traditional brick-and-mortar companies : the impact on HR
Paauwe, Jaap
(
contributor
);
Farndale, Elaine
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002208079
Saved in:
7
Do promotions benefit manufacturers, retailers or both?
Srinivasan, Shuba
;
Pauwels, Koen
;
Hanssens, Dominique M.
; …
-
2001
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658533
Saved in:
8
Polynomial time algorithms for some multi-level lot-sizing problems with production capacities
Hoesel, Stan van
;
Romeijn, H. Edwin
;
Morales, Dolores Romero
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694425
Saved in:
9
Building stronger channel relationships through information sharing
Smit, Willem
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001709616
Saved in:
10
Reverse logistics - a review of case studies
Brito, Marisa P. de
(
contributor
); …
-
2003
Persistent link: https://www.econbiz.de/10001765949
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