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~institution:"Erasmus Research Institute of Management"
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Evaluating Customer Relationsh...
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Verhoef, Peter C.
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Langerak, Fred
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Wiele, Ton van der
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Hesselink, Martijn Willem
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Erasmus Research Institute of Management
Springer Fachmedien Wiesbaden
79
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
26
IGI Global
19
Verlag Dr. Kovač
18
Université Paris-Dauphine (Paris IX)
17
National Bureau of Economic Research
16
Books on Demand GmbH <Norderstedt>
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American Marketing Association
10
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
9
Fördergesellschaft Marketing an der Universität Augsburg
8
HAL
8
Nomos Verlagsgesellschaft
8
Information Resources Management Association
7
Universität Mannheim
7
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
6
Harvard Graduate School of Business Administration
6
Haufe-Lexware GmbH & Co. KG
6
RWTH Aachen
6
Springer-Verlag GmbH
6
Universität St. Gallen
6
AMACOM
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
5
Eric Cuvillier <Firma>
5
Fachhochschule Reutlingen / European School of Business
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Shaker Verlag
5
Technische Universität Dresden
5
University of Western Sydney
5
Verlag Franz Vahlen
5
Edward Elgar Publishing
4
Erich-Schmidt-Verlag
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Faculteit Economie en Bedrijfskunde, Universiteit Gent
4
International Telecommunications Society (ITS)
4
Technische Universität Hamburg
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Wiley-VCH
4
College of Business
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ERIM report series research in management
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ECONIS (ZBW)
7
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The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
2
Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
3
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
4
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
5
Further thoughts on CRM : strategically embedding Customer Relationship Management in organizations
Verhoef, Peter C.
(
contributor
);
Langerak, Fred
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001701450
Saved in:
6
Dynamic effects of trust and cognitive social structures on information transfer relationships
Dekker, David J.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658841
Saved in:
7
Predicting customer lifetime value in multi-service industries
Donkers, Bas
(
contributor
);
Verhoef, Peter C.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001772103
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