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~institution:"Erasmus Research Institute of Management"
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Consumer behaviour
7
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7
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
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3
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English
13
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Verhoef, Peter C.
6
Franses, Philip Hans
4
Donkers, Bas
2
Langerak, Fred
2
Verlegh, Peeter W. J.
2
Wiele, Ton van der
2
Boselie, Paul
1
Dekker, David J.
1
Dolfsma, Wilfred
1
Hesselink, Martijn
1
Hesselink, Martijn Willem
1
Jong, Martijn de
1
Krackhardt, David
1
Loef, Joost
1
Sloot, Laurens M.
1
Valck, Kristine de
1
Vanhamme, Joe͏̈lle
1
Vlagsma, Kristine
1
Vriens, Marco
1
Vroomen, Björn
1
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Erasmus Research Institute of Management
National Bureau of Economic Research
681
Springer Fachmedien Wiesbaden
276
IGI Global
151
OECD
78
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
66
Verlag Dr. Kovač
52
Books on Demand GmbH <Norderstedt>
46
American Marketing Association
43
Information Resources Management Association
34
European Association of Agricultural Economists - EAAE
32
Edward Elgar Publishing
31
International Energy Agency
31
Nomos Verlagsgesellschaft
31
HAL
30
Université Paris-Dauphine (Paris IX)
29
Institut für Demoskopie Allensbach
26
Friedrich-Schiller-Universität Jena
25
Universität Mannheim
22
Nordic Council of Ministers
20
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
18
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
16
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
16
Haufe-Lexware GmbH & Co. KG
16
RWTH Aachen
16
Shaker Verlag
16
INSEAD
15
Institute for the Study of Labor (IZA)
15
World Bank
15
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
14
Springer International Publishing
14
Technische Universität Dresden
14
Christian-Albrechts-Universität zu Kiel
13
Forschungsinstitut zur Zukunft der Arbeit
13
Springer Gabler <Firma>
13
Springer-Verlag GmbH
13
Österreichisches Institut für Wirtschaftsforschung
13
Eric Cuvillier <Firma>
12
Gesellschaft für Ökologische Kommunikation mbH
12
Organisation for Economic Co-operation and Development
12
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ERIM report series research in management
13
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ECONIS (ZBW)
13
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1
The effect of members'
satisfaction
with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
2
Mystery shopping : in-depth measurement of customer
satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
3
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer
satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
4
The importance of customer
satisfaction
in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
5
Predicting customer lifetime value in multi-service industries
Donkers, Bas
(
contributor
);
Verhoef, Peter C.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001772103
Saved in:
6
Dynamic effects of trust and cognitive social structures on information transfer relationships
Dekker, David J.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658841
Saved in:
7
Further thoughts on CRM : strategically embedding Customer Relationship Management in organizations
Verhoef, Peter C.
(
contributor
);
Langerak, Fred
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001701450
Saved in:
8
Paradoxes of modernist consumption - reading fashions
Dolfsma, Wilfred
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002103707
Saved in:
9
Advertising effects on awareness, consideration and brand choice using tracking data
Franses, Philip Hans
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002037149
Saved in:
10
Cognitive and affective consequences of two types of incongruent advertising
Loef, Joost
(
contributor
);
Verlegh, Peeter W. J.
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001660052
Saved in:
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