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Understanding Brand and Dealer Retention in the New Car Market: The Moderating Role of Brand Type
Verhoef, P.C.; Langerak, F.; Donkers, A.C.D. - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
Dealers are assumed to contribute positively to brand retention. We argue that the type of brand moderates the effect of dealer performance on brand retention. Moreover, dealer retention is determined by different drivers for dealers selling different types of brands. To analyze our claims...
Persistent link: https://www.econbiz.de/10005288545
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Satisfaction Attainment Theory as a Model for Value Creation
Briggs, R.O.; Qureshi, S.; Reinig, B. - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
Organizations exist to create value for their stakeholders that stakeholders cannot create through individual effort. Information systems exist to increase an organization’s ability to create value using intellectual capital. A theoretical explanation of value might therefore be useful to...
Persistent link: https://www.econbiz.de/10005288612
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Harnessing Intellectual Resources in a Collaborative Context to Create Value
Qureshi, S.; Hlupic, V.; Vreede, G-J. de; Briggs, R.O. - Erasmus Research Institute of Management (ERIM), ERIM … - 2002
The value of electronic collaboration has arisen as successful organisations recognize that they need to convert their intellectual resources into customized services. The shift from personal computing to interpersonal or collaborative computing has given rise to ways of working that may bring...
Persistent link: https://www.econbiz.de/10005288625
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The Moderating Roles of Relationship Quality and Dependency in Retailers’ New Product Adoption Decisions
Everdingen, Y.M. van; Sloot, L.M.; Verhoef, P.C. - Erasmus Research Institute of Management (ERIM), ERIM … - 2008
This study contributes to the retail adoption literature by explicitly focusing on the role of both profit-related and relationship variables in explaining new product adoption decisions by retailers, instead of considering either one of these groups of variables in isolation as has been done by...
Persistent link: https://www.econbiz.de/10005795621
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The Impact of Channel Function Performance on Buyer-Seller Relationships in Marketing Channels
Bruggen, G.H. van; Kacker, M.; Nieuwlaat, C. - Erasmus Research Institute of Management (ERIM), ERIM … - 2001
Distributors, across sectors and countries, are faced by the threat of disintermediation. In many industries, horizontal consolidation and advances in information technology have made it easier for manufacturers to bypass distributors and do business directly with consumers. Distributors have...
Persistent link: https://www.econbiz.de/10005451017
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The Effect of Relational Constructs on Relationship Performance
Verhoef, P.C.; Franses, Ph.H.B.F.; Hoekstra, J.C. - Erasmus Research Institute of Management (ERIM), ERIM … - 2000
We examine the effect of relational constructs, such as satisfaction, trust and commitment on relationship performance (that is, positive word-of-mouth communication and the margin provided by each customer) of customers of an insurance company. A central issue concerns the effect of duration on...
Persistent link: https://www.econbiz.de/10005288796
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Organising Innovation
Ende, J.C.M. van den - Erasmus Research Institute of Management (ERIM), ERIM … - 2008
Innovation offers many opportunities for corporations. That is beyond dispute. The only question is how to make the … most of them. In this lecture, I show what the process of innovation entails; I give examples of successful and failed … management of the innovation process and the organisation of system innovation. Research findings show how companies can improve …
Persistent link: https://www.econbiz.de/10005451586
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Standardisation as a Catalyst for Innovation
Blind, K. - Erasmus Research Institute of Management (ERIM), ERIM … - 2009
/>-------------------------------------------------------<br/> Traditionally, standards have been perceived as contradicting innovation. However, this view has been overturned in recent years … address will present the innovation-promoting impacts of standards in three different dimensions. In addition, possible … barriers for the exploitation of these potentials and negative implications of the interaction between innovation and …
Persistent link: https://www.econbiz.de/10008595645
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Learning And Governance In Inter-Firm Relations
Nooteboom, B. - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
This article connects theory of learning with theory of governance, in the context of inter-firm relations. It recognizes fundamental criticism of transaction cost economics (TCE), but preserves elements from that theory. Two kinds of relational risk are identified: hold-up and spillover risk....
Persistent link: https://www.econbiz.de/10005795613
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Organisational Learning And Multinational Strategy
Nooteboom, B. - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
Increasingly, it has been recognised that in their process of internationalisation multinationals may learn. They may take a strategy not only of exploitation, to leverage existing assets, competencies and products, built up in their home countries, but also, and perhaps even primarily, of...
Persistent link: https://www.econbiz.de/10005795619