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Fuzzy Modeling of Client Preference in Data-Rich Marketing Environments

Kaymak, Uzay; Setnes, M. - Erasmus Research Institute of Management (ERIM), … - 2000

Advances in computational methods have led, in the world of financial services, to huge databases of client and market … financial services provider are used as a test case. The results obtained with the fuzzy clustering approach are compared with …

Persistent link: https://www.econbiz.de/10010731314

Methodological Advances in Dea

Cherchye, Cherchye, L.; Post, Post, G.T. - Erasmus Research Institute of Management (ERIM), … - 2001

We survey the methodological advances in DEA over the last 25 years and discuss the necessary conditions for a sound empirical application. We hope this survey will contribute to the further dissemination of DEA, the knowledge of its relative strengths and weaknesses, and the tools currently...

Persistent link: https://www.econbiz.de/10010731437

Extended Fuzzy Clustering Algorithms

Kaymak, Uzay; Setnes, M. - Erasmus Research Institute of Management (ERIM), … - 2000

Fuzzy clustering is a widely applied method for obtaining fuzzy models from data. It has been applied successfully in various fields including finance and marketing. Despite the successful applications, there are a number of issues that must be dealt with in practical applications of fuzzy...

Persistent link: https://www.econbiz.de/10010731469

Appropriability in Services

Dolfsma, Wilfred - Erasmus Research Institute of Management (ERIM), … - 2005

Services constitute a major part of the economy, and, contrary to popular believe, service firms do innovate. In this … paper I take a closer look at one aspect of innovation in services: appropriability. I discuss the different elements that …

Persistent link: https://www.econbiz.de/10010837550

The Process of New Service Development: issues of formilization and appropriability

Dolfsma, Wilfred - Erasmus Research Institute of Management (ERIM), … - 2004

Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing … that service firms do not innovate does not hold. Innovation is, however, often ad hoc for services, and it can therefore … benefits of innovation in services. The two issues primarily discussed in this paper – the possibilities of formalizing and …

Persistent link: https://www.econbiz.de/10010731080

Service Processes as a Sequence of Events

Verhoef, Peter; Antonides, Antonides, G.; de Hoog, A.N. - Erasmus Research Institute of Management (ERIM), … - 2002

In this paper the service process is considered as a sequence of events. Using theory from economics and psychology a model is formulated that explains how the utility of each event affects the overall evaluation of the service process. In this model we especially account for the peak-and-end...

Persistent link: https://www.econbiz.de/10010731150

Measuring the Knowledge Base of an Economy in terms of Triple-Helix Relations among 'Technology, Organization, and Territory'

Dolfsma, Wilfred; Leydesdorff, L.; van der Panne, G. - Erasmus Research Institute of Management (ERIM), … - 2004

-intensive sectors and services. The results suggest that medium-tech sectors contribute to the knowledge base of an economy more than … high-tech ones. Knowledge-intensive services have an uncoupling effect, but less so at the high-tech end of these services. …

Persistent link: https://www.econbiz.de/10010731157