Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing … that service firms do not innovate does not hold. Innovation is, however, often ad hoc for services, and it can therefore …, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there …

Services constitute a major part of the economy, and, contrary to popular believe, service firms do innovate. In this … paper I take a closer look at one aspect of innovation in services: appropriability. I discuss the different elements that … decisive when service firms try to appropriate the benefits of their innovative activity. In this paper, some suggestions are …

framework in which product intelligence leads to consumer satisfaction through the innovation attributes of relative advantage …

beneficial when initiated by the customer. These findings have important implications for professional service providers. …

study we focus on the prediction of CLV in multi-service industries. In these industries customer behavior is rather complex …, because customers can purchase more than one service, and these purchases are often not independent from each other. We …

In this paper the service process is considered as a sequence of events. Using theory from economics and psychology a … model is formulated that explains how the utility of each event affects the overall evaluation of the service process. In … the context of telephone service calls in the financial service market. Our results show that both the average utility and …

-intensive sectors and services. The results suggest that medium-tech sectors contribute to the knowledge base of an economy more than … high-tech ones. Knowledge-intensive services have an uncoupling effect, but less so at the high-tech end of these services. …