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Quality management for IT services : perspectives on business and process performance
Praeg, Claus-Peter (contributor); Spath, Dieter (contributor) - 2011
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality …1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose … Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services …
Persistent link: https://www.econbiz.de/10011726945
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Services and business computing solutions with XML : applications for quality management and best processes
Hung, Patrick C. K. (contributor) - 2009
Commercial systems built today are increasingly using XML technologies for storing any amount of text or data. This book collects the latest research for academicians and practitioners that describes the use and synergy between data structure technologies. It explores and investigates various...
Persistent link: https://www.econbiz.de/10011726565
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Software process improvement for small and medium enterprises : techniques and case studies
Oktaba, Hanna (ed.); Piattini, Mario (ed.) - 2008
"This book offers practical and useful guidelines, models, and techniques for improving software processes and products for small and medium enterprises, utilizing the authoritative, demonstrative tools of case studies and lessons learned to provide academics, scholars, and practitioners with an...
Persistent link: https://www.econbiz.de/10011726592
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Agile estimation techniques and innovative approaches to software process improvement
Colomo-Palacios, Ricardo (ed.);  … - 2014
Process and productivity improvement in agile software development with process libraries: case study / Hugo A. Mitre …
Persistent link: https://www.econbiz.de/10011727959
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Software process improvement and management : approaches and tools for practical development
Fauzi, Shukor Sanim Mohd (contributor) - 2012
Palza Vargas -- 4. Quality, improvement and measurements in high risk software / Edgardo Palza -- 5. Implementing internal …
Persistent link: https://www.econbiz.de/10011728950