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Quality management for IT services : perspectives on business and process performance
Praeg, Claus-Peter (contributor); Spath, Dieter. (contributor) - 2011
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality …1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose … Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services …
Persistent link: https://www.econbiz.de/10011726945
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Demystifying six sigma : a company-wide approach to continuous improvement
Larson, Alan - 2003
When an entire organization is reaching the highest quality standards, the result is a Six Sigma culture …
Persistent link: https://www.econbiz.de/10011479567
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Services and business computing solutions with XML : applications for quality management and best processes
Hung, Patrick C. K. (contributor) - 2009
Commercial systems built today are increasingly using XML technologies for storing any amount of text or data. This book collects the latest research for academicians and practitioners that describes the use and synergy between data structure technologies. It explores and investigates various...
Persistent link: https://www.econbiz.de/10011726565
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Agile estimation techniques and innovative approaches to software process improvement
Colomo-Palacios, Ricardo (ed.);  … - 2014
Process and productivity improvement in agile software development with process libraries: case study / Hugo A. Mitre, Leonardo Bermon-Angarita -- Technique for risk identification of software acquisition and information technologies / Gloria Piedad Gasca-Hurtado, Jaime Alberto Echeverri Arias,...
Persistent link: https://www.econbiz.de/10011727959
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Software process improvement and management : approaches and tools for practical development
Fauzi, Shukor Sanim Mohd (contributor) - 2012
Palza Vargas -- 4. Quality, improvement and measurements in high risk software / Edgardo Palza -- 5. Implementing internal …
Persistent link: https://www.econbiz.de/10011728950