the incidence and magnitude of detriment at EU and national level, taking into account both pre- and post … loans, credit and credit cards) and four countries (France, Italy, Poland and the UK). Results were extrapolated to the EU28 … and monetised time loss of between EUR 10.7 billion and EUR 25.0 billion over the last 12 months in the EU28. …

This study on the functioning of retail electricity markets for consumers in the EU is the follow up to the first … are to investigate if a well-functioning electricity market is in place for consumers in the EU and assess how the … electricity market. The study covers all EU Member States, Iceland and Norway. Between July 2014 and October 2015, the following …

systematic literature review, a review of legislation and regulatory framework at EU and Member State level, in-depth analysis of …

This study about legal and commercial guarantees, funded by the European Union in the frame of the EU Consumer … Programme (2014-2020), looks at the extent to which sellers are aware of, and comply with, relevant EU legislation; the way in … perceive commercial guarantees and their impact on purchasing decisions. The study covers all EU Member States, Iceland and …

some other retailer or service provider and whether that person is acting as a trader within the meaning of EU consumer law …

The study examines the incidence of vulnerability across the EU28 and Iceland and Norway, and the factors explaining …

digital economy across the EU28. As support and evidence base, two surveys of online consumers were carried out, looking …-books). These included a core survey (covering online consumers from all EU28, Norway and Iceland) and a clickstream survey …-commerce in the EU28 and 2) to identify the main drivers and barriers to the proper functioning of a DSM across the EU. …