The mission of the Directorate-General for Justice and Consumers is to upholdand strengthen the rights of people living in the European Union, whether they are acting as citizens, consumers, entrepreneurs or workers. The Directorate-General works to achieve Commissioner Jourová’s core goals...

The key objective of this multi-method, exploratory study was to investigate advertising and marketing practices in online social media (OSM) from the perspective of consumer behaviour and consumer protection. It aimed to identify and assess commercial practices in the context of OSM that could...

The study examines the incidence of vulnerability across the EU28 and Iceland and Norway, and the factors explaining any observed vulnerability. The study uses a range of information sources (literature review, stakeholder interviews, consumer survey and consumer experiments in five countries)...