Faced with mounting deficits, public transport is in search of a new image. Above all, service quality must beadapted to customer needs. A whole range of possibilities exist to make public transport more appealing: more frequent and punctual service, better equipment, improved customer...

While deregulation and privatisation in the transport sector have led to increases in productivity in general, not all reform hopes have materialised. In particular, the reform of the provision of infrastructure services has not caused the expected mobilisation of private resources, and...