Reliability is a key aspect to guarantee e-government initiatives' success and viability. This work analyzes several antecedent factors of the reliability of e-government services. Specifically, we focus on perceptions about the characteristics of e-government services (perceived security and...

In Europe, e-government is considered as one of the main goals for the future. Lately, we have witnessed the revolution in the provision of e-government services for citizens. Citizens benefit of e-government services, better access to information, improved interaction with government,...

Patients' perceptions about health services seem to have been largely ignored by health care providers in developing countries. That such perceptions, especially about service quality, might shape confidence and subsequent behaviours with regard to choice and usage of the available health care...