Analysis of e-service quality from the management perspective : an empirical study on e-government services
Year of publication: |
2017
|
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Authors: | Yaghoubi, Nour Mohammad ; Rigi, Fatemeh |
Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 11.2017, 1, p. 58-71
|
Subject: | e-government | e-services | Delphi technique | analytical hierarchy process | AHP | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | E-Government | E-government | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Delphi-Methode |
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