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Does Customer Satisfaction lead to Accurate Earnings Forecasts?

Casta, Jean-François; Ramond, Olivier; Ngobo, Paul-Valentin - HAL - 2009

This paper examines the usefulness of customer satisfaction to analysts when preparing their earnings forecasts. We draw on theory in marketing to predict how customer satisfaction should be associated with earnings forecasts and forecast errors. We assembled a dataset of companies studied in...

Persistent link: https://www.econbiz.de/10010535374

Optimizing the date of an upgrading investment in a data network

Morlot, Frédéric; Fourestié, Benoît; Elayoubi, … - HAL - 2007

Due to the introduction of new services, the volume of data transferred in mobile networks is rapidly growing and operators periodically face the necessity to upgrade their network. Such upgrades allow them to increase the capacity and provide adequate Quality of Service (QoS). In this paper we...

Persistent link: https://www.econbiz.de/10009323275

Comment optimiser l'achat de transport à valeur ajoutée ? Le cas de Roche Diagnostics France

Fanget, Coralie - HAL - 2013

Une entreprise qui fonde sa stratégie sur la différenciation par le haut se doit de respecter un certain nombre d'engagements permettant de légitimer sa position. En effet, sur un marché concurrentiel, un positionnement haut de gamme doit pouvoir se justifier aux yeux des clients par une...

Persistent link: https://www.econbiz.de/10010898934

Is customer satisfaction a relevant metric for financial analysts?

Ngobo, Paul-Valentin; Casta, Jean-François; Ramond, Olivier - HAL - 2012

This study examines the effects of customer satisfaction on analysts' earnings forecast errors. Based on a sample of analysts following companies measured by the American Customer Satisfaction Index (ACSI), we find that customer satisfaction reduces earnings forecast errors. However, analysts...

Persistent link: https://www.econbiz.de/10010899211

Politiques énergétiques et accès aux services urbains en réseau à Istanbul : une ambition métropolitaine au détriment de l'intérêt général

Arik, Elvan - HAL - 2011

À partir de la thématique énergétique à Istanbul, ce mémoire apporte des éléments de réponse à la double interrogation suivante : comment les structures de gouvernance locale se sont-elles adaptées aux injonctions du développement urbain durable ? ; dans une métropole déjà...

Persistent link: https://www.econbiz.de/10009369212

Do banking crises enhance efficiency ? A case study of 1994 Turkish and 1997 Indonesian crises

Reynaud, Julien; Rokhim, Rofikoh - HAL - 2005

Drawing together the concepts of inefficiency and banking crisis is directly inspired by business cycles theory where a crisis is the turning point from which the market/economy is recovering. If inefficiency plays a role in the occurrence of banking crisis, the post-crisis period should be the...

Persistent link: https://www.econbiz.de/10010750383

Gender wage discrimination in the Turkish labor market

Cudeville, Elisabeth; Gurbuzer, Leman Yonca - HAL - 2007

While the topic of gender equality turns out to be an important element in the preparation of Turkey to join the … toward filling this gap. We propose an estimate of the wage discrimination in Turkey relying on different decompositions of … the gender waga differential. The data set used is the 2003 Turkish Household Budget Survey. In Turkey, the observed …

Persistent link: https://www.econbiz.de/10010750920

THE GLASS CEILING: STRUCTURAL, CULTURAL AND ORGANIZATIONAL CAREER BARRIERS FOR FRENCH AND TURKISH WOMEN EXECUTIVES

Akpinar-Sposito, Cansu - HAL - 2013

executives based on the findings of a cross-country comparative study between Turkey and France. Prior to collecting the required … their career background and the glass ceiling syndrome with staff from 12 international companies in both France and Turkey …

Persistent link: https://www.econbiz.de/10010667517

How to Make the Economy "Embedded" in Turkey? One question, Two Contradictory Answers

Ozatalay, Cem - HAL - 2011

interests in the neo-liberal institution-building process in Turkey and privatization cases as one of the main components of the … delayed in Turkey until 2000 while it had been adopted in 1984. Secondly, on the basis of the implementation of some …

Persistent link: https://www.econbiz.de/10009151313

The Glass Ceiling: Structural, Cultural and Organizational Career Barriers for French and Turkish Women Executives

Akpinar-Sposito, Cansu - HAL - 2013

Persistent link: https://www.econbiz.de/10010898901