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A Financial Multi-Attribute Decision Problem

Andreica, Madalina Ecaterina; Dobre, Ion; Andreica, … - HAL - 2010

, financial leasing, rates or even paying cash, although mostly unlikely. The problem was then solved using the TOPSIS, ELECTRE I …

Persistent link: https://www.econbiz.de/10010820422

Steady-State Labor Supply Elasticities: An International Comparison

Bargain, Olivier; Peichl, Andreas - HAL - 2013

This note provides an extensive survey of studies estimating steady-state labor supply elasticities for Western Europe and the US. Differences are driven by the heterogeneity in work preferences across countries and by methodological difference across studies (data, selection or model estimation...

Persistent link: https://www.econbiz.de/10010933859

Comparing Labor Supply Elasticities in Europe and the US: New Results

Bargain, Olivier; Orsini, Kristian; Peichl, Andreas - HAL - 2012

We suggest the first large-scale international comparison of labor supply elasticities for 17 European countries and the US, separately by gender and marital status, with measurement differences netted out by using a harmonized empirical approach and comparable data sources. We find that...

Persistent link: https://www.econbiz.de/10010933900

Estimating the functional form of road traffic maturity

Nunez, Antonio - HAL - 2008

-term forecasts, due to constant elasticity to gross domestic product these models assume. In this paper we argue that traffic … maturity results from decreasing marginal utility of transport. The elasticity of individual mobility with respect to the … revenue tends to decrease when the level of mobility increases. In order to find evidences of decreasing elasticity we analyse …

Persistent link: https://www.econbiz.de/10008790680

Service quality planning for freight distribution with time windows in large networks

Deflorio, Francesco P.; Gonzalez-Feliu, Jesus; Tadei, … - HAL - 2009

This paper introduces a methodology whose aim is to evaluate how the quality of a freight distribution service with time windows, which operates on a given road network to satisfy a number of requests, affects the total cost of the distribution service . The result of a service quality setting,...

Persistent link: https://www.econbiz.de/10010899836

Internal marketing as a new alternative for the service employees' performance: an empirical study

Bellaouaied, Myriam; Gam, Abdelkader - HAL - 2011

The increasing importance of relational marketing in the service sector as underlined by several authors and particularly by Berry (1983) culminates in a new marketing orientation toward internal marketing, even suggesting a significant impact of the latter on service quality perception. Several...

Persistent link: https://www.econbiz.de/10011025838

Front-line Employee versus Customer Perceptions of Quality Attributes

Julien, Anne; Tsoni, Christina - HAL - 2013

In order to improve the quality of service co-production, both academics and managers have pointed out the pivotal role of front-line employees (FLEs) in improving the service experience. Few studies, however, have simultaneously examined the quality perceptions of each group. Do FLEs perceive...

Persistent link: https://www.econbiz.de/10011026035

RELATIONSHIP MARKETING OF SERVICES: AN ANALYSIS OF SERVICE QUALITY AND SERVICE ENCOUNTERS THROUGH RELATIONAL NORMS -A DYADIC APPROACH BETWEEN BANK ACCOUNT MANAGERS AND SMES -

Prim-Allaz, Isabelle - HAL - 1999

The combined pressures of desintermediation, deregulation, and industrial restructuring have helped to redefine the nature and importance of bank-client relationships (Schell, 1996). Directors or treasurers of companies often recognize that their relationship is with the bank account manager,...

Persistent link: https://www.econbiz.de/10008790421

The quality process as a management tool for public transport operators. The example of the EFQM Model through the franchise bidding process in the United Kingdom

Piraux, Jérémy - HAL - 2008

The quality process is a fashionable concept in public transport. Operators try to improve service quality and customer satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from other quality models because of its global...

Persistent link: https://www.econbiz.de/10008792823