Peut-on déterminer l'avantage concurrentiel d'une association par rapport à une entreprise lucrative du même secteur ? Le résultat de cette étude comparative permet de relever quelques convergences et divergences entre deux formes entrepreneuriales très différentes, autour d'une...

Ce mémoire a pour objectif de définir une démarche permettant à toute entreprise de se positionner en tant que client préférentiel auprès de ses fournisseurs. Cette notion de client préférentiel fut durant de nombreuses années étudiée de façon unilatérale par une approche marketing...

In the first section, a literature review on identification enables a clear definition of the "Customer-Company Identification" construct to be given. Then in the second section, the conceptual framework and the main hypothesis are exposed. In the third section, an empirical investigation into a...

This conceptual article presents the current criticisms to relationship marketing and important concepts developed in the psychology to understand consumer reactance toward services packaged as formal contracts. A first part presents the numerous questions that researches are raising about the...

The relational approach is often presented as a strategy to retain customers, but it may also be an appropriate approach to encourage customers to complain, as a review of literature shows. Using information contained in complaints and giving the right answers (distributive, procedural and...

The combined pressures of desintermediation, deregulation, and industrial restructuring have helped to redefine the nature and importance of bank-client relationships (Schell, 1996). Directors or treasurers of companies often recognize that their relationship is with the bank account manager,...

Recent changes in environmental legislation have focused company thinking on business practices, particularly concerning the importance of integrating environmental concerns like outsourcing and procurement in supply chain networks. Supply chain partners are becoming progressively more...

L'adoption de la démarche Supply Chain Management (SCM), centrée sur la logistique, apparaît comme un outil de performance pour la firme, puisque son ambition affichée est de répondre au triple objectif d'amélioration des niveaux de service, de réduction des coûts et de création de...

The coordination of companies in the supply chain (SC) is a pillar of achieving better overall performance. Although often studied, research does not usually take into account the influence of the relationships amongst companies in the supply chain. Marcotte et al. [1] propose a collaborative...

In an environment marked by ever-greater international competition, wine sector companies have been seriously questioning the structure of their entire logistics chain. This is due to the emergence of new actors (i.e., large retailers); the diversification of service providers' product offers;...