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Endogenous preferences in games with type indeterminate players

Lambert-Mogiliansky, Ariane - HAL - 2010

strategic decision-making and show that TI-games open a new field of strategic interaction. We first establish an equivalence … result between static games of incomplete information and static TI-games. We next develop a new solution concept for non …-commuting dynamic TI-games. The updating rule captures the novelty brought about by Type Indeterminacy namely that in addition to …

Persistent link: https://www.econbiz.de/10010738779

A Monte Carlo assessment of suspense in sports and games

Dion, Emmanuel - HAL - 2009

This paper analyses how the scoring systems actually and potentially used in a variety of sports and games affect the …

Persistent link: https://www.econbiz.de/10010820794

Service quality planning for freight distribution with time windows in large networks

Deflorio, Francesco P.; Gonzalez-Feliu, Jesus; Tadei, … - HAL - 2009

This paper introduces a methodology whose aim is to evaluate how the quality of a freight distribution service with time windows, which operates on a given road network to satisfy a number of requests, affects the total cost of the distribution service . The result of a service quality setting,...

Persistent link: https://www.econbiz.de/10010899836

Internal marketing as a new alternative for the service employees' performance: an empirical study

Bellaouaied, Myriam; Gam, Abdelkader - HAL - 2011

The increasing importance of relational marketing in the service sector as underlined by several authors and particularly by Berry (1983) culminates in a new marketing orientation toward internal marketing, even suggesting a significant impact of the latter on service quality perception. Several...

Persistent link: https://www.econbiz.de/10011025838

Front-line Employee versus Customer Perceptions of Quality Attributes

Julien, Anne; Tsoni, Christina - HAL - 2013

In order to improve the quality of service co-production, both academics and managers have pointed out the pivotal role of front-line employees (FLEs) in improving the service experience. Few studies, however, have simultaneously examined the quality perceptions of each group. Do FLEs perceive...

Persistent link: https://www.econbiz.de/10011026035

RELATIONSHIP MARKETING OF SERVICES: AN ANALYSIS OF SERVICE QUALITY AND SERVICE ENCOUNTERS THROUGH RELATIONAL NORMS -A DYADIC APPROACH BETWEEN BANK ACCOUNT MANAGERS AND SMES -

Prim-Allaz, Isabelle - HAL - 1999

The combined pressures of desintermediation, deregulation, and industrial restructuring have helped to redefine the nature and importance of bank-client relationships (Schell, 1996). Directors or treasurers of companies often recognize that their relationship is with the bank account manager,...

Persistent link: https://www.econbiz.de/10008790421

The quality process as a management tool for public transport operators. The example of the EFQM Model through the franchise bidding process in the United Kingdom

Piraux, Jérémy - HAL - 2008

The quality process is a fashionable concept in public transport. Operators try to improve service quality and customer satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from other quality models because of its global...

Persistent link: https://www.econbiz.de/10008792823