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Fifty-eight-and-a-half Ways to Improvise in Training: Improvisation Games and Activities for Workshops, Courses and Team Meetings
Cattell, Alan, (2001)
RETAILING SERVICES: A CASE STUDY OF THE CHANGING SERVICE EXPERIENCE IN BETTING SHOPS
Jones, Peter, (1993)
Formare de Formatori. De la evaluarea nevoilor de formare la evaluarea programelor de training - Train the Trainers. From the Training Needs Analysis to the Evaluation of Training Programs
SANDU, Lecturer Ph.D. Antonio, (2009)