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The Governance and disclosure of the Firm as an Enterprise Entity

Biondi, Yuri - HAL - 2009

Recent financial crises and scandals have focused attention on the system of governance and disclosure in a way many may never have imagined and few welcomed. Not only do reforms appear to be necessary to protect shareholders as well as other stakeholders, but also to develop a different...

Persistent link: https://www.econbiz.de/10008790526

Quantitative selection of hedge funds using data envelopment analysis

Nguyen-Thi-Thanh, Huyen - HAL - 2006

Previous studies have documented that Data Envelopment Analysis(DEA) could be a good tool to evaluate fund performance,especially the performance of hedge funds as it can incorporatemultiple risk-return attributes characterizing hedge fund's nonnormal return distribution in an unique performance...

Persistent link: https://www.econbiz.de/10008791478

Hedge fund behavior: An ex-post analysis

Nguyen-Thi-Thanh, Huyen - HAL - 2004

This paper aims to analyze hedge fund index behavior over the 9-year period ranging from January 1994 to December 2002 with help of various statistical measures. The results indicate that hedge fund returns are not normally distributed and exhibit first order autocorrelation, a phenomenon known...

Persistent link: https://www.econbiz.de/10008793593

RELATIONSHIP MARKETING OF SERVICES: AN ANALYSIS OF SERVICE QUALITY AND SERVICE ENCOUNTERS THROUGH RELATIONAL NORMS -A DYADIC APPROACH BETWEEN BANK ACCOUNT MANAGERS AND SMES -

Prim-Allaz, Isabelle - HAL - 1999

The combined pressures of desintermediation, deregulation, and industrial restructuring have helped to redefine the nature and importance of bank-client relationships (Schell, 1996). Directors or treasurers of companies often recognize that their relationship is with the bank account manager,...

Persistent link: https://www.econbiz.de/10008790421

The quality process as a management tool for public transport operators. The example of the EFQM Model through the franchise bidding process in the United Kingdom

Piraux, Jérémy - HAL - 2008

The quality process is a fashionable concept in public transport. Operators try to improve service quality and customer satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from other quality models because of its global...

Persistent link: https://www.econbiz.de/10008792823

Service quality planning for freight distribution with time windows in large networks

Deflorio, Francesco P.; Gonzalez-Feliu, Jesus; Tadei, … - HAL - 2009

This paper introduces a methodology whose aim is to evaluate how the quality of a freight distribution service with time windows, which operates on a given road network to satisfy a number of requests, affects the total cost of the distribution service . The result of a service quality setting,...

Persistent link: https://www.econbiz.de/10010899836

Internal marketing as a new alternative for the service employees' performance: an empirical study

Bellaouaied, Myriam; Gam, Abdelkader - HAL - 2011

orientation has a mediating effect between internal marketing and service quality perception based on a sample 116 banking …

Persistent link: https://www.econbiz.de/10011025838

Front-line Employee versus Customer Perceptions of Quality Attributes

Julien, Anne; Tsoni, Christina - HAL - 2013

case, service quality itself will tend to improve.The authors carried out a comparative quantitative survey in a banking …

Persistent link: https://www.econbiz.de/10011026035

Breadth and depth of french microfinance outreach : an evaluation

Brana, Sophie; Jégourel, Yves - HAL - 2011

(MFIs), dedicated to persons partially or totally excluded from the banking sector, have therefore developed special lending … business plan, whereas the second type, mainly monthly guaranteed benefit income recipients totally excluded from the banking … activity.. One of our key results is that being either poor, socially excluded or deprived from banking resources is not a sine …

Persistent link: https://www.econbiz.de/10009368025

Optimal capacity in the banking sector and economic growth

Amable, Bruno; Chatelain, Jean-Bernard; Bandt, Olivier De - HAL - 2002

banking system. For that purpose, we consider an overlapping generation model with endogenous growth. There is horizontal … differentiation and imperfect competition in the banking sector. Macro-economic shocks affect the return on capital and, together with … the expectations of depositors, condition the stability of the banking sector. We specify to what extent deposit insurance …

Persistent link: https://www.econbiz.de/10010750744