Middle managers’ shared understanding of organizational priorities is a key determinant of successful goal implementation. In this paper, we analyze whether involving middle managers in the strategic planning process and communicating the agreed-upon goals to them afterwards reduce the bias of...

In stigmatized industries characterized by social contestation, hostile audiences, and distancing between industry insiders and outsiders, firms facing media attacks follow different strategies from firms in uncontested industries. Because firms avoid publicizing their tainted-sector membership,...

The aim of this research work is the study of quality information systems in services companies. The first part of the report describes the many definitions of service quality and ways to measure it. <p> Based upon these approaches, the second part suggests a framework designed to ensure quality...</p>

The development of services in the manufacturing sector. A study was conducted in european small industries to know the services offered, the difficulties encountered.

This paper articulates a theory of the conditions under which the alignment between individual and collective interests generates sustainable competitive advantage. The theory is based on the influence of tacitness, context-specificity and casual ambiguity in the determinants of different types...

This paper aims to provide an answer to the question of out-of-stock events (OOS), their frequency, the sales losses they generate, and their causes. The authors provide two contributions. They describe a new sales-based measure of OOS computed on the basis of store-level scanner data and...

This paper proposes to revisit the debate on the theory of the firm using motivation theory as the primary analytical tool.

In this paper, the authors derive a typology of five parental altruistic archetypes that exhausts the possible altruistic influences in the governance at family firms. They argue that when taken in concert, these five types comprise a more balanced explanation of the cross-sectional variance in...

In unsettled fields with multiple ideal-typical institutional logics, why do organizations tend to weaken or conform to prevalent logic order? The authors argue that prestige, defined as a tribute paid by field members to a select few with valued distinctive traits, plays a determinant role in...

This book is an attempt to construct a classification (or division) of intangibles, consisting of a diversity of approaches that deals with this concept. It includes eleven papers which have been divided into three sections based on their approach and what we can learn from them: (1) regulation...