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~institution:"Harvard Graduate School of Business Administration"
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Toxic emotions at work : how compassionate managers handle pain and conflict
Frost, Peter J.
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2003
Persistent link: https://www.econbiz.de/10001707623
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When people are the problem : [what will you do?]
2005
Persistent link: https://www.econbiz.de/10002365230
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Harvard business review on negotiation and conflict resolution
Schmidt, Warren H.
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2000
Persistent link: https://www.econbiz.de/10013549629
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