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MarketBusters : 40 strategic moves that drive exceptional business growth

McGrath, Rita Gunther; MacMillan, Ian C. - 2005

Persistent link: https://www.econbiz.de/10002346613

The ultimate question : for opening the door to good profits and true growth

Reichheld, Frederick F. - 2006

Persistent link: https://www.econbiz.de/10003085713

Connecting with your customers

2006

Persistent link: https://www.econbiz.de/10003292010

Harvard business review on customer relationship management

2002

Persistent link: https://www.econbiz.de/10001608651

Simply better : winning and keeping customers by delivering what matters most

Barwise, Patrick; Meehan, Sean A. - 2004

Persistent link: https://www.econbiz.de/10001830108

Best face forward : why companies must improve their service interfaces with customers

Rayport, Jeffrey F.; Jaworski, Bernard J. - 2007 - [Reprint]

Persistent link: https://www.econbiz.de/10001902044

The art of possibility

Zander, Rosamund Stone; Zander, Benjamin - 2000

Persistent link: https://www.econbiz.de/10001695388

Smart world : breakthrough creativity and the new science of ideas

Ogle, Richard - 2007

Outing the mind -- Spaces to think with : reason, imagination, and the discovery of DNA -- Genius, imagination, and the nature of mind -- The fools on the hill : tipping points and the microcomputer revolution -- Darwinian networks, or why the fit get fitter -- The mathematical ecology of...

Persistent link: https://www.econbiz.de/10003389106