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~institution:"Harvard Graduate School of Business Administration"
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
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Harvard business review on retailing and merchandising
2008
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[Reprint]
Persistent link: https://www.econbiz.de/10003725810
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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
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Jaworski, Bernard J.
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2007
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[Reprint]
Persistent link: https://www.econbiz.de/10001902044
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Simply better : winning and keeping customers by delivering what matters most
Barwise, Patrick
;
Meehan, Sean A.
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2004
Persistent link: https://www.econbiz.de/10001830108
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