Grundlagen -- Digitales und Services -- Service Engineering -- Service-Strategie -- Service Innovation -- Service Design -- Service-Modellierung -- Service Management und Service Operations -- Dienstleistungsqualität -- Interaktionsarbeit in Dienstleistungen -- Glossar

Chapter 1: Value of IT ⁰́₃ Nancy C. Beale, MSN, RN-BCChapter 2: Patient Engagement ⁰́₃ Jan Oldenburg, FHIMSSChapter 3: Innovation in Health IT ⁰́₃ Anuj DesaiChapter 4: Ambulatory Systems - Curtis L. Cole, MD, Adam D. Cheriff, MD, J. Travis Gossey, MD, MS, MPH, Sameer Malhotra, MD,...

Chapter 1: UN Sustainable Development Goals and Planetary Health: Alignment with Nursing InformaticsTeddie Potter, PhD, RN, FAAN, FNAP, Clinical Professor and Director of Planetary Health, University of Minnesota School of NursingCarlos Alberto Faerron Guzmán, M.D., M.Sc., Planetary Health...

Chapter 1: Digital Health Ecosystems: A Strategy for Transformation of Health Systems in the Post Pandemic Future Anne W. Snowdon, PhD, RN, FAAN, Professor, Strategy and Entrepreneurship, Odette School of Business, University of WindsorChapter 2: Digital Health and New Technologies Whende M....