"This book targets business managers, IT managers, business students and researchers and will enable its readers to systematically, effectively and consistently measure the value of Information Technology"--Provided by publisher.

1. Information systems success and failure--two sides of one coin, or different in nature? : an exploratory study / Jeremy Fowler, Pat Horan -- 2. Achieving sustainable tailorable software systems by collaboration between end-users and developers / Jeanette Eriksson, Yvonne Dittrich -- 3....