Romero -- 5. Competence management for business integration / R. Houe -- 6. Business integration in the insurance industry … and acquisitions / S. Carlsson -- 10. The impact of the process integration on business management / F. Aggogeri -- 11 …

methodology for the auditing of technological knowledge management / Enrique Paniagua Arís, Belén López Ayuso -- 8. E-CRM and CMS … the management of engineering drawing in a shipyard / Sigmund Aslesen, Svein Erik Moen -- 20. Preconditions for requisite … holism of information bases for the invention-innovation process management / Matjaž Mulej, Vojko Potočan, Zdenka Ženko -- 21 …