"This book highlights areas of concern in management of intellectual capital and demonstrates opportunities for the … knowledge management framework to manage intellectual capital for corporate sustainability / Herbert Robinson -- 8. An overview … Galván -- 9. The role of ICTs in the management of multinational intellectual capital / Mirghani S. Mohamed, Mona A. Mohamed …

-level call center technicians need knowledge management tools / Joe Downing -- 5. KAFRA : a context-aware framework of knowledge … management in global diversity / A. Okunoye and N. Bertaux -- 6. The role of culture in knowledge management : a case study of … consequence of constant organizational change / Victoria M. Grady and James D. Grady III -- 8. Architecting knowledge management …