The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a...

Cases on Information Technology Planning, Design and Implementation brings together a variety of real-life experiences showing how other companies and organizations have successfully, or not so successfully, planned, designed, and implemented different applications using information technology....

This book covers issues, developments, and influences in technologies and their impact on modern global socioeconomics, including e-commerce, e-services, outsourcing applications, and consumer resources management.

Grundlagen -- Digitales und Services -- Service Engineering -- Service-Strategie -- Service Innovation -- Service Design -- Service-Modellierung -- Service Management und Service Operations -- Dienstleistungsqualität -- Interaktionsarbeit in Dienstleistungen -- Glossar