This book brings together research from international authors detailing developments in intelligent information technologies and their impact on organizational environments. This esteemed reference publication covers topics on agent-based approaches to process management, semantic Web services,...

1. Information systems success and failure--two sides of one coin, or different in nature? : an exploratory study / Jeremy Fowler, Pat Horan -- 2. Achieving sustainable tailorable software systems by collaboration between end-users and developers / Jeanette Eriksson, Yvonne Dittrich -- 3....