"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

1. Web-enabled technologies assessment and management / Mehdi Khosrow-pour, Nancy Herman -- 2. Developing applications for the web / Nancy Russo -- 3. Planning for effectiveness web-based commerce application development / Ming-te Lu, W. Yeung -- 4. Managing web technologies acquisition,...

With such easy access to the Internet and the opportunity for organizations to reach other organizations and individuals around the world faster and more efficiently, modern organizations are rapidly becoming a part of the virtual community. This book presents a comprehensive collection of...

"This book demonstrates how to implement e-management and competency models in companies, offering perspectives on the impact of integrated e-human resource policies and provides recommendations for addressing the shift from traditional human resource policies to new perspectives"--Provided by...

"This book is a pivotal reference source that discusses the current trends, technologies, and ethics associated with knowledge management. Featuring comprehensive coverage on a spectrum of topics, such as leadership roles in knowledge sharing, knowledge governance, electronic resources for...

Cases on Information Technology and Organizational Politics and Culture documents real-life cases describing issues, challenges, and solutions related to information technology, and how it affects organizational politics and culture. The cases included in this book cover a wide variety of...

"This book's purpose is to inform educators and instructional designers of issues and cultural misunderstandings that could hinder the effective transfer of knowledge when e-learning is exported to other cultures. Addressing these cultural challenges will enhance the effectiveness of e-learning,...

"This book is the first publication that takes a genuinely global approach to the diverse ethical issues evoked by Information and Communication Technologies and their possible resolutions. Readers will gain a greater appreciation for the problems and possibilities of genuinely global...

This book is a comprehensive, international collection of research into the field of knowledge management. It includes an in-depth knowledge base on concepts, applications, and processes relevant to the successful management of knowledge assets.

1. Facilitating the use of intellectual capital in a matrix multinational organization / Alan M. Thompson -- 2. An epistemology of intellectual capital and its transition to a practical application / Jan Carrell -- 3. Multinational intellect : the synergistic power of cross cultural knowledge...