"This book presents the emerging fields of service intelligence and service science, positioning them as the most … promising directions for the evolution of service computing, demonstrating the critical role such areas play in supporting … service computing processes"--Provided by publisher. …

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality …1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose … Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services …

"This book brings together different perspectives on the understanding of e-service and mobile communication and their … logistics providers / Pier Paolo Carrus, Roberta Pinna -- E-service research trends in the domain of e-government: a …

"This book provides original research on all aspects of service science, service management, service engineering, and …Service quality evaluation method for community-based software outsourcing process / Shu Liu ... [et al.] -- Creating … -- Customers as innovators in senior service markets: an examination of innovation potential and characteristics / Lea Hennala …

-Shoppers / Carla Ruiz Mafé, Silvia Sanz Blas -- Service Features, Customer Convenience, and Shopping Intention in the Context of Mobile … Commerce/ Wen-Jang (Kenny) -- How Good is Your Shopping Agent? Users' Perception Regarding Shopping Agents' Service Quality …

"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the … strategic and tactical value provided by effective service management"--Provided by publisher. …. Applying organizational theories to realize adaptive IT governance and service management / Andrew Dowse, Edward Lewis -- 19 …

social media and social networking in information service provision: a practical view / Edeama O. Onwuchekwa -- The social …

institutions and hospitality programs internationally, highlighting key issues surrounding the current and future scope of hotel … / Liesbeth van der Linden -- The next generation of leaders: women in global leaderships in hotel management industry / Ben Tran … -- Root causes of new hotel opening delays in China / Gert Noordzy, Richard Whitfield -- The application of Six Sigma in the …